Privacy Policy

1. Introduction

Impulse Education ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and online tutoring platform.

2. Information We Collect

2.1 Personal Information:

• Name, email address, phone number
• Student's date of birth and year level
• Parent/guardian contact information
• Payment and billing information
• School and academic background

2.2 Academic Information:

• Test scores and assessment results
• Homework submissions and practice materials
• Progress reports and performance analytics
• Attendance records

2.3 Technical Information:

• IP address and device information
• Browser type and version
• Usage data and interaction with our AI assistant
• Session recordings (video/audio from online classes)

3. How We Use Your Information

We use the collected information to:

• Provide and improve our tutoring services
• Process payments and manage enrolments
• Track student progress and provide personalised feedback
• Communicate with students and parents about schedules, updates, and important information
• Train and improve our AI assistant
• Comply with legal obligations
• Prevent fraud and ensure platform security
• Send marketing communications (with consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and communication platforms.

4.2 Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure payment processing systems
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are designed for students preparing for selective entry high schools, many of whom are under the age of 18. We take special care to protect the privacy of minors:

• We require parent/guardian consent for enrolment of students under 18
• Parents/guardians have the right to review and request deletion of their child's information
• We only collect information necessary for providing our services
• We do not knowingly share minors' information for marketing purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restrict Processing: Request limitation on how we use your information

To exercise these rights, please contact us at info@impulse-education.com.au

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve user experience
• Enable certain features of our platform

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

Academic records are typically retained for 7 years after course completion, in accordance with educational record-keeping requirements.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website. The "Last updated" date at the top indicates when the policy was last revised.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@impulse-education.com.au
• Phone: 1300 IMPULSE
• Location: Melbourne, Victoria

14. Complaints

If you believe we have breached your privacy rights, please contact us first to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).